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How to be an MSP

by Jennifer Hallmark | Jan 20, 2020 | Book Updates

A note from author Harry Brelsford“Capitalizing on the successful SMB Nation community, I’m here to answer the most common question I’m asked daily by technology partners: WHAT DO I DO NOW?It’s a fair question as dramatic shifting supply curves for technology product...

Harry Brelsford

Wears Many Hats

Harry Brelsford is the founder of SMB Nation (www.smbnation.com) from Bainbridge Island, Wash. He is a long-time SMB channel partner who has served customers and mentored other partners (SMB Nation has over 49,000 members who are Managed Services Providers (MSPs) and SMB technology consultants). He oversees the popular SMB Nation workflow including content and events (webinars, workshops and multi-day conferences).

He holds an MBA in Project Management from the University of Denver (and numerous certifications such as MCSE, MCT, CNE, et al) and is the author of 21 books on technology and business topics. His 20 years of SMB technology experience were supplemented by teaching 12+ years at night as an adjunct professor at Seattle Pacific University and other higher-learning institutions. He served as the Dean in the Graduate School of Technology at Aspen University (where he was awarded a PhD in Letters).

Harry is an in-demand speaker at industry events. Harry’s recent books include the “How to Be an MSP” and he has published over 400-articles in business (Washington CEO, Colorado Business, Alaska Business Monthly) and technology magazine (ChannelPro, Microsoft Certified Professional magazine, etc.). An active entrepreneur, Harry is the force behind the Pocket MBA, Telephonation, Cloud Nation and XPmigrations.com. His latest startup is 420MSP.

Josh Freifield

President & CEO of AxonTech

A highly skilled Network Engineer and outsourced IT Director with notable expertise developing and deploying innovative technical solutions to support an extensive client-base in both freelance and consultative engagements.

Ruben Young

Web Developer/Consultant

Ruben is a seasoned web developer with expertise in responsive WordPress web development, Graphic Design and Branding. His focus is on developing long lasting relationships with clients that have a strong work ethic and allow him to take the reigns on the creative side of any project.

RubenYoung.com@gmail.com | RubenYoung.com

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Jason Harrison

Driven, self motivated, highly focused entrepreneur with extensive business and technology expertise.

Jim Bachaud

A number of years ago, I read “Zen and the Art of Motorcycle Maintenance”. It had an enormous impact on who I constituted myself to be with respect to doing everything that I do, well. The concept of QUALITY presented there became my fixation and passion.

I bring this commitment to QUALITY to the work we do at Stratocent Technologies. In IT, there are many ways to cut corners or do things on the cheap. However, while it may not seem like such a big deal to cut corners in IT, when disaster strikes, or you have to be able to access critical data on the fly, or your business stops because you can’t figure out how to get to your email, doing IT with a focus on QUALITY is not only important, it’s critical.

We play hard at Stratocent. IT can be a lot of fun, there’s always new toys being offered in the marketplace, new gadgets, new ways to get things done. Our commitment to quality keeps us away from flash in the pan products of the week, and keeps our focus on what’s important – your data and your ability to get to it easily at any time from any place, while keeping it safe from people you don’t want to see it.

Frankly, I love making computers, email, networks, work. I love making it possible for you to focus on your business instead of swearing at your computer. Let’s talk and see what we can do for you and your business!

Michael Fraser

Entrepreneur – Technologist – Creative Thought Provoker – World’s Coolest Dad My passion is technology, my drive is innovation, and my life is guided by the universe.

Dana Epp

Dana Epp is a serial entrepreneur founding several security-based software technology companies that he has taken public or sold through acquisition. He has a passion for the startup growth mindset and believes that there aren’t challenges in every opportunity, but opportunities in every challenge. Everything is impossible until someone does it.

Dana has been awarded the distinction by Microsoft as an Enterprise Security MVP for over 14 years and has been a Microsoft Regional Director for 4 years, focusing on the convergence of writing and deploying secure software. He is an Azure Advisor for Microsoft offering suggestions, guidance and recommendations to Microsoft’s Azure strategy around technologies like cloud identity and security, containerization and serverless computing.

Joshua Liberman

28 years computer networking. 18 years computer security.
Offering complete outsourced IT services, including network design, installation and support, secure remote and wireless access, VOIP phone systems, video surveillance and digital signage solutions. Supporting both premise and cloud based solutions, with a laser focus on network security and data protection. Datto Professional, Intel Gold and Sonicwall Silver partners, now in our 28th year, we are the longest serving network vendor in New Mexico.

Darrel Bowman

Host of BizTech Talk The South Puget Sound’s Top Rated Radio Program on KLAY 1180 AM Featuring Conversations with local, regional and national business and technology leaders on how to move and improve their businesses.

• Managing Partner in Office in an Icon LLC, A Cloud Desktop/Server Technology Svcs Provider

• Managing Partner in MileStone Strategies LLC – An International Trading Company

• Past Member – Symantec National Small Business Security Advisory Panel

• Certified NxLevel Business Advisor and Instructor

• 2013/14 Chairman – South County Branch of The Tacoma-Pierce County Chamber of Commerce

• Co-Author and Program Chair for 9 years of The Computer Information Systems Security (CISS) program which evolved into The Computer Information Systems, Networking and Security (CISNS) Technical Degree Program at Clover Park Technical College. An NSA Certified Certification & Degree Program.

• 10 years Chairman for The South Puget Sound IT and Emerging Technology Skills Advisory Panel focusing on Technology career path development for six Community and Technical Colleges, four Universities and twenty School Districts throughout the region.

• Advisor to Regional Universities, Community and Technical Colleges for Curriculum development of Technology Degree programs

• Frequently featured Business and Technology Speaker at numerous local, regional and national technology conferences speaking to workforce development and technical security.

• Frequent Contributor to a variety of industry trade publications regarding Technology Security

• 25+ years developing technology solutions for Small, Medium and Enterprise Corps/Govts emphasizing secure technology HW/SW designs including best practices & corporate policies.

Awards
• 2010 Tacoma – Pierce County Veteran Owned Business of the Year

• 2011 – National SBA Veteran Small Business Champion of the Year

Jenny Hallmark

Jenny has more than 13 years of experience in various operational and event roles, primarily in the technology field. She joined SMB Nation in 2007 in charge of all worldwide event logistics, conference development, contracts, and conference communications. Through the years, Jenny has worked in various roles at SMB Nation with her current role as president.

Prior to joining SMB Nation, Jenny worked at Microsoft in the conference center as an event manager. Her extensive work experience of event management coupled with her analytical abilities has enabled her to seamlessly plan events from large corporate meeting, product launches and tradeshows to fun team-building activities.

After spending as much time as she can with her family and friends, Jenny can be found enjoying the outdoors.

How to be an MSP

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